Customer Management

Customer Management is all about how your prospects feel about your offering. The best way to get them to the emotion they want is to get back to the basics: Understanding the three critical elements in everything we do – People, Process, Tools. It is the coffee you...

Email is a great tool

Email is a great tool, but it’s a huge distraction in itself. I try to not look at it till after 9:30 every day. Then I follow the same process: go through the newest emails, deal with the priority and delete them. Flag the ones that have to be dealt with by end of...

3 Key Answers to Security Concerns

3 Key Answers to Security Concerns The 3 key answers to security concerns are right under our noses. What makes a business successful is the same set of concerns as what keeps its data safe. Companies are people, processes and hard system, technology. They must...